Call Recording Systems

Call recording and monitoring features that meet the needs of contact centers and businesses of all sizes.

Record and monitor telephone calls from anywhere on the network using Call Recording systems. Scalable across multiple locations, Call Recording systems can be administered from any location using the Web-based user interface.

Leveraging the IP telephony or unified communications system, it is an all-software solution that runs on Linux Servers. The call recording systems solution will not interfere with the IP telephony system so you can be assured of high reliability and high availability for all of your business communications systems. The contact center software solution installs within hours, and you can begin recording calls immediately.

Call Recording systems features include:

• Easy to configure, easy to use Web-based interface
• Multi-site recording & monitoring
• Multiple recording options: full-time recording, triggered recording, on-demand recording
• Flexible configuration options for compliance enablement
• Real-time silent monitoring
• Cradle-to-grave recording
• Fast search and playback
• Customizable reporting dashboard to measure important business metrics like total talk time or total calls by area code
• Attach recordings to email, link to CRM records, and more
• Supports all of the leading IP telephony and unified communications systems
• Scales to thousands of users
• Managed from any location
• Proven and reliable call center software solution
• Look-Back Call Recording enables users to begin recording at any time during the call, capturing the entire call.
• Requires no physical integration with the IP telephony system

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